Should we still be measuring project success on a 'on time', 'to quality', 'in budget' basis'? We all know that the vast majority of projects (actually around 85%) don't deliver against the original baseline and business case.
Given this is the case, and it doesn't really seem to be getting any better, should we be looking for other ways of deciding how projects measure up? Ask yourself two simple questions:
You might well, like us, have answered 'yes' to both questions. Interesting isn't it? But what does it tell us? Whilst time, cost and quality are all important, they certainly don't define success on their own. We'd go a step further and say that actually it tells us next to nothing about the success of an initiative, yet it's used as a measure of successful management. This raises two more really important questions:
Now we, at CITI, think we know the answers to both of these questions but we'd love to hear your views too!
Managing Consultant, CITI Limited